Boarding Terms and Conditions

Thank you for choosing Mahon House Kennels. Please read our full terms and conditions before boarding your pet with us.

1. Owner’s Responsibility

While we take the utmost care of every pet entrusted to us, boarding is entirely at the owner’s risk. Owners are responsible for providing accurate information regarding their pet’s health, behaviour, and requirements to ensure the best possible stay.

Your pet’s experience is our number one priority at Mahon House. We want every pet who stays with us to feel safe, happy, and comfortable, creating the best possible memories of their time with us.

2. Vaccination Requirements

All dogs must be fully vaccinated and up to date with their annual booster vaccinations. Proof of vaccinations must be provided when your pet arrives.

Dogs must have vaccinations covering:

- Distemper
- Hepatitis
- Leptospirosis
- Parvovirus

Cats must have valid vaccinations covering:

- Feline Enteritis
- Feline Respiratory Disease

We cannot accept any dogs who have received the Kennel Cough vaccination within 14 days of their stay, as this is a live vaccination.

If your pet is displaying signs of Kennel Cough, sickness, or an upset stomach, we reserve the right to refuse boarding to protect the health and wellbeing of all guests staying at Mahon House Kennels.

3. Health, Medical & Behavioural Information

Before boarding, owners must inform us of any health concerns, previous medical treatments, medication requirements, nervous behaviour, or behavioural issues.

If your dog has any behavioural issues or specific needs, please notify us before arrival. This allows us to plan appropriately, including arranging slower introductions to kennelling if required.

If your pet is nervous, anxious, or has any special requirements, please let us know so we can make their stay as comfortable and enjoyable as possible.

We reserve the right to refuse boarding to pets with an unreliable temperament, aggressive behaviour, or those who are unwell at the time of boarding.

4. Veterinary Care

If we feel veterinary attention is required, we reserve the right to contact a vet on your behalf.

Where possible, we will use your own registered vet. If this is not possible, we may use an alternative veterinary practice.

All veterinary fees and associated costs are the responsibility of the owner.

5. Shared Accommodation

With the owner’s consent, pets from the same family may share accommodation where appropriate and safe to do so.

6. Food, Bedding, Treats & Medication

If your pet has a specific diet, please provide your own food for their stay.

Mahon House Kennels can:

- Administer medication where required
- Store frozen foods
- Provide all bedding
- Provide bland treats

We provide all bedding for your pet; however, owners are welcome to bring a blanket with their scent on it or a favourite toy to help their pet feel comfortable during their stay.

7. Special Occasions

Is it your pet’s birthday or are they celebrating a special occasion while staying with us?

Please let us know, and you are welcome to bring gifts for your pet to open on their special day.

8. Boarding Charges & Payment

Daily boarding fees cover both arrival and departure days.

No charge will apply if your pet is collected before 11:00am on the departure day.

Payment for the confirmed booking dates is due in full. There will be no reductions in charges for early returns.

A non-refundable 20% deposit is required to secure all bookings.

Accepted payment methods:

- Debit and credit cards
- Cash
- Online booking payment link

We no longer accept cheques.

9. Drop-off & Collection Times

Drop-off and collection times are limited to our normal opening hours.

Please ignore any pre-selected drop-off times shown via our booking system and use the times below:

Monday, Tuesday, Thursday, Friday & Saturday:
8:30am–11:30am or 2:30pm–5:30pm

Wednesday:
8:30am–10:00am

Sunday:
8:30am–12:00pm

Bank Holidays:
8:30am–12:00pm

Please arrive at least 15 minutes before closing time for all drop-offs and collections.

For pre-arranged times outside of these hours, a fee of £15.00 per dog may apply.

10. Closed Dates

Mahon House Kennels is closed on the following days:

- Christmas Day
- Boxing Day
- New Year’s Day
- Easter Sunday

11. School Holiday Bookings

Please note that we do not accommodate one-night stays during school holidays.

12. Arrival at the Kennels

If our gates are closed when you arrive, please do not open them, as they may be closed for a reason.

If nobody has come out to greet you within 5 minutes, please call us on 0191 377 0335.

13. Unclaimed Pets

If an animal is not collected within fourteen days of the specified departure date, the proprietors of Mahon House Kennels reserve the right to determine the future of the animal.

Please review and adhere to these terms and conditions when boarding your pet with us.

Your pet’s safety, happiness, and wellbeing are our top priorities.